1. Introduction & Scope
Welcome to Rauniyars.com ("Platform," "we," "us," or "our"), a matrimonial service operated by Sauravi Trade International. We are committed to protecting your privacy and handling your personal data with transparency and care, in compliance with the Information Technology Act, 2080 BS and the Personal Data Protection Act of Nepal.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website (www.rauniyars.com) and mobile application ("Services"). By accessing or using our Services, you consent to the practices described in this policy.
Key Principles Under Nepal IT Law 2080:
- Lawful & Transparent Processing: We collect data only for specified, legitimate purposes.
- Data Minimization: We collect only necessary data relevant to matrimonial services.
- Purpose Limitation: Data is used only for the purposes stated at collection.
- Storage Limitation: Data is retained only as long as necessary.
- Security Safeguards: We implement appropriate technical and organizational measures.
- Accountability: We are responsible for compliance with data protection laws.
2. Information We Collect
We collect information you provide directly and automatically when using our Services:
Profile Information
- Name, age, gender, date of birth
- Religion, caste, community, mother tongue
- Educational & professional details
- Family background information
- Marital status & preferences
- Photographs
Contact & Account Information
- Email address
- Mobile number
- Residential address
- Username and password
- Communication preferences
Automatically Collected Data
- IP address & device information
- Browser type & version
- Usage patterns & preferences
- Cookie data (see Section 8)
- Log data & access times
Communication Data
- Messages exchanged through our platform
- Interest expressed in other profiles
- Customer service interactions
- Feedback & survey responses
тЪая╕П Sensitive Personal Data Notice
By providing information about your religion, caste, family background, and photographs, you explicitly consent to the processing of this sensitive personal data for matrimonial matching purposes only, as permitted under Section 21 of Nepal's Personal Data Protection Act.
3. How We Use Your Information
We use your personal data for the following legitimate purposes:
- Matrimonial Matching: To create and display your profile to other registered members based on matching preferences.
- Communication: To facilitate secure communication between interested members through our platform.
- Service Improvement: To enhance our matching algorithms and user experience.
- Security & Verification: To verify accounts, prevent fraud, and ensure platform security.
- Customer Support: To respond to your inquiries and provide assistance.
- Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities.
- Optional Marketing: To send you information about new features or services (only with your explicit consent).
Data Processing Grounds Under Nepal Law:
- Consent: For sensitive data and optional marketing communications.
- Contractual Necessity: To provide the matrimonial services you request.
- Legitimate Interest: For service improvement and fraud prevention.
- Legal Obligation: To comply with Nepali laws and regulations.
4. Data Sharing & Disclosure
We respect your privacy and share your information only in limited circumstances:
- With Other Members: Your profile information (excluding contact details) is visible to other registered members as per your privacy settings.
- Service Providers: We engage trusted third parties for:
- Payment processing (for premium services)
- Cloud hosting and data storage
- Customer support services
- Technical maintenance
- Legal Requirements: We may disclose information if required by law, court order, or government authority in Nepal.
- Business Transfers: In case of merger, acquisition, or sale of assets, user information may be transferred as a business asset.
- With Your Consent: We share information with third parties only when you explicitly consent.
We do NOT: Sell, rent, or trade your personal data to third parties for marketing purposes. We do not share your contact information (phone, email) with other members without your explicit action.
5. Data Storage & Security
We implement appropriate technical and organizational measures to protect your data:
- Secure Servers: Data is stored on secure servers located within Nepal or may be out of Nepal subject to the hosting service provider, compliant with data localization requirements under IT Act 2080.
- Encryption: Sensitive data is encrypted during transmission (SSL/TLS) and at rest.
- Access Controls: Strict access controls limit employee access to your data.
- Regular Audits: We conduct security assessments and vulnerability testing.
- Breach Response: We have procedures to detect, report, and investigate personal data breaches as required by law.
тЪая╕П Data Retention Period
We retain your personal data only as long as necessary for the purposes stated in this policy, or as required by Nepali law. Typically:
- Active Accounts: Data is retained while your account is active.
- Inactive Accounts: Accounts inactive for 3+ years may be deactivated and data anonymized.
- Marriage Registration: Upon verified marriage through our platform, profiles are archived within 6 months.
- Legal Requirements: Some data may be retained longer to comply with legal obligations.
6. Your Rights Under Nepal IT Act 2080
As a data subject, you have the following rights:
- Right to Access: Request a copy of your personal data we hold.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your data, subject to legal limitations.
- Right to Restrict Processing: Request restriction of processing in certain circumstances.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent for processing at any time.
- Right to Complain: Lodge a complaint with the relevant authority in Nepal.
To exercise these rights: Contact our Data Protection Officer at info@rauniyars.com with your request. We will respond within 30 days as required by law, free of charge for reasonable requests.
7. Children's Privacy
Our Services are intended for individuals of legal marriageable age (18+ years in Nepal). We do not knowingly collect data from minors. If we discover that we have collected data from a minor, we will delete it immediately. Parents/guardians who believe their child has provided data to us should contact us immediately.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login session
- Analyze site traffic and usage patterns
- Improve our Services and user experience
You can control cookies through your browser settings. However, disabling cookies may affect some platform functionalities.
We do NOT use cookies for:
- Cross-site tracking
- Behavioral advertising
- Sharing with third-party advertisers
9. Third-Party Links
Our Platform may contain links to third-party websites. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting a notice on our Platform
- Sending an email to registered users
- Updating the "Last Updated" date
Your continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Information
For privacy-related inquiries or to exercise your rights:
Data Protection Officer
Sauravi Trade International
Naya Basti, Shreepur - 11, Birgunj, Nepal
Contact Us
Email: info@rauniyars.com
Phone: +9779851128130
For general inquiries: info@rauniyars.com
Grievance Officer as Required by IT Act 2080
In compliance with Rule 4 of the Intermediaries Guidelines under IT Act 2080, we have appointed a Grievance Officer:
Name: [Grievance Officer Name]
Email: info@rauniyars.com
Response Time: Within 48 hours of receiving complaint